Maintenance Request Form
 

Your Name
Email Address
House Phone Number
Mobile Phone Number
Your Address	Bowthorpe Road Harvard Court Rochester Court Stanford Court

Nature and location of the problem (please be as specific as possible):
If you contact us before the close of business on a Monday, the work can be carried out on Tuesday or Friday of that week. If you contact us before close of business on a Thursday, the work can be carried out on the Friday or the following Tuesday.
Preferred Appointment Tuesday	am	pm
Friday	am	pm
Permission to use a master key If members of the household are not present do you consent to Glenfield Maintenance Staff using a master key to enter the property in order to carry out the maintenance?	Yes No

General maintenance which is the Landlord’s responsibility (for which there is normally no charge) is carried out on the following Tuesday or Friday. Please indicate the day and time preferred and whether access is permitted in your absence.

We will be pleased to arrange for any other repairs or maintenance work requested by the tenant for which there will be a charge with a minimum call-out fee of £20.

Emergency maintenance is any issue that may affect the health and safety of tenants. It is our policy to carry out emergency maintenance work, as defined in the Tenancy Agreement as the Landlord’s responsibility, the same day or as soon as possible, for which there will normally be no charge.

We will also be pleased to arrange for any other emergency repairs or maintenance work requested by the tenant to be carried out the same day or as soon as possible for which there will be a charge together with a minimum call-out fee of £40.

If you have an urgent request outside our normal office hours you should not use this form but instead telephone the Emergency & Out of Hours telehone number found in your house file. A member of the Glenfield Maintenance Team will then be pleased to deal with your call as soon as possible.